At Mercur we think it is important that you as a customer can manage your communication with us efficiently. As part of this, we offer you the ability to post your support queries directly in our support management system so that we can both prioritize and view the status and monitor what is happening in your case. You'll also have the opportunity to post questions directly to our development team.
To get access to our support management system, we need to set up a user profile for you. If you are interested in this please contact us at and we will tell you more.
Post your support ticket here: Mercur Service Desk

You can view the status of our web and hosted services here: Status
Support is open for Mercur customers on weekdays CET 8 AM to 6 PM
and can be reached by phone or email.



+44 1344 388 035



Contact us:




Mercur Solutions (UK) Limited - UK office

Mercur Solutions Limited
Ocean House, The Ring, Bracknell RG12 1AX, United Kingdom
+44 (0) 1344 388 025

Mercur Solutions AB - head office in Sweden

Mercur Solutions AB
Vretenvägen 13, SE-171 54 Solna
+46 (0)-459 69 00


Malmo Office

Stortorget 3, SE-211 22 Malmö


Östra Hamngatan 17, SE-411 10 Göteborg

Mercur Solutions

A Swedish company with over 40 years of experience, delivering solutions for performance management and business intelligence.


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